Privacy Policy

A2Z Store Limited
Website: https://www.a2zshop.com/
Associated mobile application: A2Z Onlinestore — Discover
Last updated: 3 November 2026

1. Introduction

A2Z Store Limited (“we”, “us” or “our”) is committed to respecting and protecting the privacy of people who use our retail discovery services.

This Privacy Policy explains how personal information is collected, used, disclosed, stored and protected when customers use the A2Z Shop website and related shopping discovery services, including relevant journeys through the A2Z Onlinestore mobile application.

A2Z Shop is a curated online retail discovery service operated by A2Z Store Limited.

Our service helps customers explore shopping possibilities, discover relevant retail guidance, narrow their interests and continue to independent third-party marketplaces or retailers.

A2Z Shop does not directly sell the products presented through its retail discovery services.

Product purchases, payment processing, delivery, returns and marketplace transactions are handled by independent retailers or marketplaces.

This policy should be read alongside our applicable Terms and Conditions, Cookie Policy and Affiliate Disclosure.

2. Scope of this Privacy Policy

This Privacy Policy applies to:

• The A2Z Shop website at https://www.a2zshop.com/.
• Retail discovery and curated shopping guidance offered through the website.
• Customer journeys involving A2Z Shop through the A2Z Onlinestore application.
• Information submitted through A2Z Shop contact facilities.
• Related customer-facing services operated by A2Z Store Limited where this policy is referenced.

The A2Z Onlinestore application supports retail discovery across relevant A2Z services, including A2Z Shop and A2Z Store.

A2Z Store Limited operates these services under a common company privacy framework.

The application also uses customer guidance functionality that is described in the applicable A2Z Store privacy policy.

Independent marketplaces and external websites maintain their own privacy practices.

3. Information we collect

The information collected or processed depends on how customers interact with A2Z Shop and associated services.

3.1 Website technical information

When you visit A2Z Shop, information processed by our website and relevant service providers may include:

• IP address.
• Browser and device information.
• Operating system details.
• Pages visited.
• Referral sources.
• Navigation and usage information.
• Cookie identifiers and preferences.
• Technical security and performance information.

Some technical information may be personal information where it identifies or can reasonably be associated with an individual.

3.2 Information voluntarily provided

When you contact A2Z Shop or A2Z Store Limited, we may receive:

• Your name.
• Your email address.
• Contact details you provide.
• The content of your enquiry.
• Other information voluntarily included in your communication.

We use this information primarily to respond to your enquiry and manage relevant business communications.

Please avoid sending unnecessary sensitive personal information.

3.3 Information associated with A2Z Onlinestore

Customers may discover A2Z Shop through the A2Z Onlinestore mobile application.

The application is designed to help customers explore retail departments, identify shopping interests and access relevant guidance.

It does not require customers to create an A2Z account or sign in for its intended shopping guidance.

Information processed during application use may include:

• Selected shopping categories and departments.
• Shopping interests and preferences.
• Guidance requests.
• Customer selections used to refine discovery.
• Information entered when requesting shopping assistance.
• Technical information associated with customer-service communications.

Relevant information may be processed by A2Z Store Limited’s customer guidance service to provide the requested response.

Some information entered voluntarily may identify an individual. Users should therefore avoid unnecessarily including personal or sensitive information in guidance requests.

3.4 Session-based guidance

The A2Z Onlinestore application may allow customers to retain selected shopping guidance during an application session.

These features are intended to support a customer’s current discovery activity rather than create a permanent A2Z customer account.

Session information may cease to be available when the relevant application session ends.

The use of Saved Guidance does not imply that A2Z Shop operates an independently maintained personal shopping profile.

3.5 Information received from service providers

We may receive limited information from appropriate website service providers, analytics services or affiliate programmes.

Such information may relate to website performance, referrals, general traffic activity or service administration.

Where information constitutes personal information, we handle it in accordance with applicable privacy obligations.

4. How we use information

We use information for purposes related to delivering and maintaining our retail discovery services.

These may include:

• Operating and maintaining A2Z Shop.
• Organising and presenting curated shopping guidance.
• Supporting relevant retail discovery journeys.
• Displaying department and shopping-guide information.
• Supporting navigation from the A2Z Onlinestore application.
• Processing relevant customer guidance requests.
• Understanding website traffic and navigation.
• Measuring eligible affiliate referrals.
• Improving website functionality and usability.
• Maintaining website and service security.
• Responding to enquiries.
• Complying with legal obligations.

We aim to collect and use only information reasonably necessary for these purposes.

We do not operate A2Z Shop as a direct product checkout or payment-processing service.

5. Retail discovery and shopping guidance

A2Z Shop provides curated shopping discovery services that help customers navigate retail options.

Customers may use the website to explore categories, understand shopping considerations and continue to relevant independent marketplaces.

The A2Z Onlinestore application may help customers discover or navigate these services.

Where application functionality requires customer guidance from A2Z Store Limited’s backend systems, requests are handled through the company’s restricted customer-access service.

The customer-access service is intended to provide approved customer-facing information without granting customers unrestricted access to private operational systems.

Customers should limit the personal information included in guidance requests.

6. Cookies and similar technologies

A2Z Shop may use cookies and comparable technologies for purposes including:

• Essential website operation.
• Functional preferences.
• Security.
• Traffic measurement.
• Website analytics.
• Advertising measurement.
• Affiliate referral tracking.
• Cookie preference management.

Some technologies may be supplied by third-party service providers.

Where applicable, customers can use our website cookie controls to manage optional cookies.

Browser settings may also allow cookies to be restricted or deleted.

Disabling certain cookies may affect website functionality.

Further information is available in our Cookie Policy.

Cookies used by A2Z Shop should not automatically be treated as native mobile application tracking technologies.

When an application opens A2Z Shop or another external website, the website’s applicable cookie and privacy practices may apply.

7. Affiliate links and independent marketplaces

A2Z Shop may include affiliate links directing customers to independent marketplaces or retailers.

A2Z Store Limited may receive a commission when a customer follows an eligible affiliate link and completes a qualifying transaction.

Affiliate networks and marketplaces may use referral identifiers, cookies or related technologies to attribute qualifying transactions.

These arrangements support the provision of our retail discovery services.

The relevant independent marketplace is responsible for its own purchase process, payment arrangements, delivery information and transaction-related privacy practices.

Customers should review the marketplace’s privacy policy before providing personal or payment information.

A2Z Shop does not receive marketplace payment-card details merely because a customer follows an affiliate link.

8. Advertising and analytics

A2Z Shop may use advertising, website analytics or similar third-party services.

Depending on the services enabled, these providers may process information such as device identifiers, browser information, IP addresses, cookies or general website interaction data.

Such processing is subject to applicable privacy obligations, consent requirements and the provider’s relevant privacy arrangements.

Advertising on the A2Z Shop website does not automatically mean the A2Z Onlinestore mobile application displays advertisements through a native advertising SDK.

Any advertising or tracking features directly introduced into the application should be reflected in the application’s privacy disclosures and relevant platform declarations.

9. External links and third-party services

Our website and associated application journeys may provide links to external websites or marketplaces.

When you select an external link, you may leave A2Z Shop or the associated application environment.

External organisations may independently collect or process information, including:

• IP addresses and device information.
• Website activity.
• Cookies and referral identifiers.
• Account or purchase information voluntarily provided to them.

A2Z Store Limited does not control the privacy practices of independent third-party services.

Customers should review the relevant external privacy policies and terms.

10. Information sharing and disclosure

A2Z Store Limited does not sell or rent personal information as part of A2Z Shop’s retail discovery services.

Information may be shared or processed where reasonably necessary, including with:

Hosting and infrastructure providers: To maintain website and related service functionality.

Website and technical service providers: To support security, analytics, performance, consent management and other operational functions.

Affiliate networks and marketplaces: To facilitate or measure eligible referrals and customer-directed navigation.

Professional advisers: Where reasonably necessary for legitimate business or legal purposes.

Regulatory or legal authorities: Where required or permitted by applicable law.

We seek to limit such disclosures to information reasonably necessary for the relevant purpose.

Information supplied to independent marketplaces directly by customers is governed by those marketplaces’ own privacy practices.

11. Overseas processing and disclosure

A2Z Store Limited is based in New Zealand.

Some technology, infrastructure, analytics, affiliate or marketplace providers may operate outside New Zealand.

Personal information may therefore be processed or disclosed internationally in connection with relevant services.

Where disclosure to an overseas organisation is subject to Information Privacy Principle 12 of the New Zealand Privacy Act 2020, we seek to ensure the applicable legal requirements are met.

This may include appropriate privacy protections for the overseas recipient or another lawful basis for disclosure.

Where an overseas provider processes information solely on our behalf, different legal treatment may apply.

Customers who independently visit overseas marketplaces should review those organisations’ privacy practices.

12. Information security

We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, loss and disclosure.

Depending on the service, these measures may include:

• Secure HTTPS communications.
• Restricted access to operational systems.
• Appropriate website security controls.
• Separation between public customer services and private backend infrastructure.
• Technical protections against misuse.
• Appropriate administrative access arrangements.

No internet-based system is completely free of security risks.

Customers should avoid submitting unnecessary sensitive information through general shopping guidance or website contact facilities.

13. Information retention

We retain personal information only for as long as reasonably necessary for the relevant lawful purpose or as otherwise required or permitted by law.

Retention may vary according to the type of information.

For example:

• Contact enquiries may be retained for communication and business administration.
• Website technical records may be retained for operational, analytical or security purposes.
• Customer guidance information may be processed to provide the requested service.
• Application-session information may remain available only during the relevant session.
• Security-related records may be retained as reasonably necessary to protect our services and meet applicable obligations.

We aim to delete, de-identify or otherwise appropriately handle personal information when it is no longer required, subject to legal obligations and technical limitations.

14. Privacy rights and requests

Individuals have rights under the New Zealand Privacy Act 2020, including rights relating to access and correction of personal information held about them.

Depending on the person’s location, additional privacy rights may apply.

You may contact A2Z Store Limited to:

• Request access to information we hold about you.
• Request correction of inaccurate information.
• Ask about our collection or use of personal information.
• Request deletion where applicable.
• Raise a privacy concern.

We may request reasonable information to verify identity or locate relevant records.

Where information is not retained in an identifiable form, we may be unable to associate particular records with an individual.

We will consider requests in accordance with applicable privacy law.

If you remain dissatisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand or another relevant privacy authority.

15. Children’s privacy

A2Z Shop provides general retail discovery and shopping guidance.

The website and associated A2Z Onlinestore discovery journeys are not specifically directed towards children.

We do not intentionally request personal information from children for the purpose of creating customer accounts.

If you believe that a child has submitted information that should not have been collected, please contact us.

Parents and guardians should supervise children’s use of shopping websites and independent marketplaces where appropriate.

16. Changes to this Privacy Policy

We may update this policy when our website, application relationships, information-handling practices, service providers or applicable legal obligations change.

The current version will be published on this page.

The date at the beginning of the policy indicates the latest update.

Where required by applicable law, we will provide additional notice or obtain consent before materially changing how personal information is handled.

17. Contact A2Z Store Limited

For privacy enquiries, access or correction requests, or concerns regarding the handling of personal information, please contact:

A2Z Store Limited

PO Box 58001
Whitby, Wellington
New Zealand

Email: admin@a2zshop.com

Website: https://www.a2zshop.com/

Contact page: https://www.a2zshop.com/contact-us/

We aim to respond to privacy enquiries within applicable legal requirements.